Intecrowd, a leading Workday Services Partner, has launched the Tuition Reimbursement App, now available on the Workday Marketplace. This Built on Workday solution automates tuition reimbursement requests, approvals, and payments while ensuring compliance with IRS tax limits.

Automating Education Benefits with Confidence

Managing tuition reimbursements manually can be both time-consuming and prone to errors. Intecrowd’s Tuition Reimbursement App simplifies this process by enabling employees to submit requests and supporting documents directly within Workday, while HR and Payroll teams benefit from automated workflows, tax enforcement, and integrated dashboards.

Key Features & Benefits:

• Automated Business Process – Streamlines HR, manager, and payroll approvals.
• IRS $5,250 Non-Taxable Limit Enforcement – Automatically splits taxable and non-taxable payments through orchestration.
• Configurable Program Types – Tailor reimbursement categories and approval paths.
• Visibility & Control – Dashboards for tracking requests, program types, and One-Time Payments.

Driving Efficiency and Compliance

“Intecrowd’s Tuition Reimbursement App helps organizations deliver employee education benefits seamlessly within Workday,” said Don McDougal, CEO at Intecrowd. “By automating the process and ensuring compliance, HR teams can focus more on supporting employee growth and less on administrative work.”

Availability and Next Steps

The Tuition Reimbursement app is now available in the Workday Marketplace.

Contact us to learn more or request a demo.

The post Intecrowd Launches Tuition Reimbursement App to Simplify Education Benefits and Ensure IRS Compliance in Workday appeared first on Intecrowd.

Intecrowd, a leading Workday Services Partner, has launched the Timesheet Assistant App, now available on the Workday Marketplace. This Built on Workday (BoW) solution uses AI-powered automation to simplify time tracking by automatically generating timesheets based on employee calendars, shift schedules, and project allocations, reclaiming hundreds of thousands of dollars* in annual productivity with a digital worker that saves time for every employee.

Reimagining Time Entry with AI

Manually entering time is inefficient and time-consuming. Timesheet Assistant removes this burden by using AI to infer time blocks from meetings, responsibilities, and planned work—automating compliant time entry directly within Workday. Employees retain full control to review and edit entries before submission, improving both accuracy and experience.

Key Features & Benefits:

• AI-Generated Timesheets – Automatically draft Workday-compliant time entries using meeting, calendar, and project data
• Human-Centric Oversight – Employees review, edit, and approve timesheets as needed
• Customizable & Secure – Tailor the logic and deploy in your own AWS environment
• Reduced Administrative Burden – Free up time for higher-value work and improve employee experience

Proven ROI: Real Time & Cost Savings

Timesheet Assistant delivers measurable impact. Just 15 minutes saved per employee, per week, can translate to massive productivity gains:

• 1,000 employees = up to $845,000/year saved
• 10,000 employees = up to $8.4 million/year saved

*In many cases, the savings from Timesheet Assistant can offset the cost of your entire Workday subscription.

Availability and Next Steps

The Timesheet Assistant app is now available in the Workday Marketplace.

Contact us to learn more or request a demo.

The post Intecrowd Launches Timesheet Assistant App to Automate Time Tracking and Reduce Administrative Burden in Workday appeared first on Intecrowd.

As a proud sponsor of Workday Elevate Sydney, we had a great time connecting with the Workday community, sharing insights, and showcasing how Intecrowd helps customers get the most out of their Workday investment. Thanks to everyone who stopped by our booth — we loved seeing both new and familiar faces! Here are a few highlights from the event!

The post Intecrowd Sponsors Workday Elevate in Sydney, AUS. appeared first on Intecrowd.

We spent a nice June evening in Des Moines at the Iowa Cubs game with Workday customers and colleagues! Thanks to Workday for co-hosting with us, and thanks to all who joined us!

The post Intecrowd Co-Hosts Des Moines Workday Outing! appeared first on Intecrowd.

We had a great evening meeting with Orlando area Workday Customers in a co-sponsored event with Workday at the Harry P. Leu Botanical Gardens. Customers were able to explore the gardens, network over food and beverages, and share ideas together after hearing a bit from Workday and Intecrowd professionals on hot topics.

The post Cultivating Innovation with Intecrowd and Workday in Orlando! appeared first on Intecrowd.

Intecrowd was proud to be a gold sponsor yet again at the Workday DevCon + Hackathon! It was an eventful week with exciting presentations and demos by some of our Intecrowd experts. To end things off on a high note, one of our Hackathon teams placed top 10! We’re already looking forward to next year!

The post Intecrowd Sponsors Workday DevCon + Hackathon 2025! appeared first on Intecrowd.

May was an exciting month of Workday QBR meetings! It was a pleasure collaborating with our Workday colleagues to explore new ways we can partner to support Workday customers. We always enjoy reviewing the past and planning for a successful future together.

The post Intecrowd participates in multiple Workday Quarterly Business Review (QBR) meetings! appeared first on Intecrowd.

We had a great evening in Sioux Falls hosting a Workday customer appreciation night at the Canaries Game! This fun and casual evening brought together local customers to enjoy great company, conversation, and America’s favorite pastime. Events like these are part of our ongoing commitment to building strong relationships and creating meaningful moments beyond the workplace.

The post Intecrowd Hosts Sioux Falls Customer Appreciation Night! appeared first on Intecrowd.

What a great evening connecting with fellow Workday partners in Washington, D.C.! We enjoyed great food, even better conversations, and a fantastic group of leaders coming together to connect and collaborate. Grateful for the opportunity to come together and continue building momentum.

The post Intecrowd Sponsors Workday Managing Partners Dinner in D.C. appeared first on Intecrowd.

Workday Help isn’t just a ticketing system—it’s a strategic tool to centralize employee support, streamline HR operations, and automate everyday service requests.

Many organizations use the standard case submission features, but Workday Help also includes powerful, underused capabilities like business process case creation, email ingestion, and message templates. These tools enable faster resolution times, improved service team efficiency, and a more seamless experience for employees, all within Workday.

The Role of Workday Help in People Experience

Workday Help falls under the People Experience (PE) umbrella, which also includes features like Workday Home, Assistant, and Everywhere. These are included in your core Workday subscription, while tools like Workday Journeys and Workday Help are sold separately.

Within Workday Help, there are two key components:

• Knowledge Management: A searchable library of help articles to guide employees through common questions or tasks.
• Case Management: A native ticketing system that allows employees to submit requests and HR teams to resolve them within Workday.

Together, these features reduce reliance on email, improve visibility, and ensure consistent support experiences.

Smarter Case Deflection with Knowledge Management

Before an employee even submits a case, Workday Help uses machine learning to surface relevant knowledge articles in real time. These suggested articles appear as soon as a user begins typing a case title, helping to deflect tickets and promote self-service.

Employees still needing help can fill out a structured form, ensuring the HR team receives complete, actionable information to begin resolution immediately.

Automating Case Creation via Business Processes

One of the most effective yet underutilized capabilities in Workday Help is the ability to create cases automatically from any business process (BP). By inserting a “Create Case” service step into a BP, organizations can generate a help case based on a specific event or condition.

How It Works:

• The case can be assigned to the affected employee.
• You can specify routing rules using case type.
• Titles and descriptions can be static or dynamically generated.
• You choose whether the BP continues or pauses until the case is resolved.

Use Case Example: Leave of Absence

When an employee’s leave request is approved by HR, Workday can:

• Automatically create a help case.
• Assign it to the requesting employee.
• Route it to the benefits team with pre-filled context about the leave.

This streamlines communication and ensures key follow-up tasks are tracked within Workday.

Other Use Cases:

• Job Requisitions: Collaborate on comp requirements as roles are posted.
• Onboarding: Trigger IT access or equipment requests from onboarding workflows.
• Offboarding: Automatically flag badge returns, system access removal, or benefit communications.
• Contractor Management: Track off-platform actions like contract processing or background checks.

If you’re still managing follow-ups manually or outside the system, this functionality can significantly improve visibility and accountability.

Enable Simple Case Creation with Email Ingestion

Another practical way to enhance Workday Help is through email ingestion, which allows employees—or even external users—to create and respond to cases via email.

Key Benefits:

• Familiar experience: Workers can simply send an email to a configured Workday address.
• No login required: Employees can receive and respond to case updates directly from their inbox.
• One centralized workspace: Case solvers manage all responses within Workday, without toggling between platforms.

You can configure separate domains for:

• Case creation
• Case replies

Workday also provides a pre-built report that logs email ingestions, including successes, failures, and sender details, helping teams monitor usage and catch any issues.

Security Considerations:
You can control who can create cases via email, such as limiting it to employees and contingent workers, and even filter email traffic before it reaches Workday using an external triage inbox.

Speed Up Communication with Message Templates

While not a method of case creation, Help Case Message Templates are another valuable tool for standardizing responses and speeding up resolution.

These templates allow case solvers to insert pre-written responses into a case with one click. Templates can include:

• Static or dynamic text fields
• Linked Knowledge articles or tasks
• File attachments like PDFs or FAQs

For example, a template for employee exits might read:

“We’re sorry to hear you’re leaving. Attached is our FAQ outlining next steps.”

Only specific service teams can access each template, helping prevent mix-ups, like the payroll team sending benefits documents. This structure ensures messaging stays clear, accurate, and compliant.

Final Thoughts

Workday Help has capabilities that many organizations have yet to leverage fully. By taking advantage of:

• Business process case creation for automation
• Email ingestion for flexible access
• Message templates for faster replies

…you can streamline service operations and deliver a better support experience to your workforce.

If you’re currently managing follow-up tasks through email or off-platform systems, these features offer a direct path to improvement, with minimal effort and maximum ROI.

Want to learn how to implement these strategies in your own Workday tenant?
Reach out to your Intecrowd ACC or contact success@intecrowd.com.

The post Maximize Your Workday Help Investment: Unlocking Advanced Case Management Capabilities appeared first on Intecrowd.